Q. What is my responsibility for equipment return?
We ensure catering equipment is delivered hygienically clean and ready for use. On collection, tables and chairs should be knocked down; equipment is to returned in their respective containers. Linen should not be packed away damp as linen will form mildew almost immediately. Any damage resulting from mildew or other stains will be invoiced at the full replacement value.
Q. Do I have to return my equipment clean?
We ask for all equipment to be returned clean, however not wrapped in cling film as delivered, as your order will need to be checked upon return. We do offer a dirty return service which is charged at an extra 30% on each washable item. i.e. a pack of 10 x dinner plates @ £1.90 would incur an additional cost of 57 pence.
Q. What happens if something is broken, damaged or missing?
We do charge for missing, broken or damaged items. All equipment is the responsibility of the hirer for the duration of the hire period. Be sure equipment is secured when not in use and protected from weather.
Q. What about changes in my order?
Additions are welcome subject to availability. Small deletions prior to delivery can be accommodated.
Q. When should I make my reservations?
Please book as early as possible, especially for the busy summer and Christmas periods.
Q. Do you have a minimum order value?
Yes we do. We have a minimum order value of £50.00 excluding VAT, delivery/collection, porterage and dirty return. The minimum order of £50.00 excluding VAT also applies to orders collected/returned to us. We can still accommodate smaller orders but a surcharge would be included to bring the total up to meet the minimum order.